Orders received on Saturday and Sunday will be processed on the following Monday, excluding bank holiday weekends.
We do not currently offer a collection option from our Warehouse facility. Transactions have to be processed online and delivery will be made to the specified address. Full delivery terms are found under section 7 of our Terms and Conditions Of Sale.
CURRENT DELIVERY TIMESCALES:
For clarity, all individual product pages highlight the estimated UK Mainland delivery timescales which can be seen underneath the "Add To Basket" button.
Within 1-2 Working Days: Stocked goods, or goods held at another branch. Likely to include an allowance for high volume order periods, orders placed prior to 12.30 pm.
Within 5 Working Days: Items delivered directly to site via the supplier, the estimated delivery date will be emailed upon notification of imminent dispatch.
Within 10/15/20 Working Days: Items delivered directly to site via supplier with an extended lead time for manufacturing or combined delivery schedule. Estimated delivery date will be emailed upon notification of imminent dispatch.
CURRENT DELIVERY COSTS:
FREE UK Mainland: Free delivery will be overlayed on product images. Method of delivery chosen based on size, weight & location.
Tier 1 £4.08: Small, lightweight items mainly delivered via Royal Mail 24 or Royal Mail Tracked.
Tier 2 £7.00: Medium-sized, medium weight goods mainly delivered via courier or Royal Mail Tracked.
Tier 3 £8.94: Medium, bulky or larger quantity orders, delivered via courier or pallet network.
Tier 4 £17.59: Larger bulky or larger quantity orders, delivered via specialist courier or pallet network.
Tier 5 £37.99: Pallet Delivery only, goods delivered to all UK Mainland postcode areas for a single charge. Tail-Lift and Pump truck service offered unless stated otherwise under the delivery tab on the product page.
If there is any change to the above that will affect your order we strive to inform you as soon as possible. Please see the surcharge map and detail below.
The checkout page will state standard postage values for mainland deliveries. In the unfortunate circumstance that an order requires courier or pallet delivery to a postcode OUTSIDE OF THE GREEN DELIVERY ZONE, it may require an additional handling surcharge, we will inform you as soon as we come to process the order. Please see the surcharge map below, values differ based on the overall weight/size of order and the area your postcode falls within. If you have any queries please inform us of the goods required and your postcode before placing the order:
Do not arrange for tradesmen to begin work before materials or goods have arrived. UK Build Supplies (LBS Builders Merchants Limited) shall not be liable for any costs incurred as a result of not meeting a delivery date. Please see Delivery Terms under Section 7 and Our Liability under Section 9 of Terms and Conditions.
Where shopping baskets contain more than one product, the delivery timescale of the product with the longest delivery period will be applied.
We hold key accounts with well known and reputable couriers and freight forwarders which enables us to select and offer the quickest and best delivery method based on the items purchased.
You will be informed of a delivery method after your order has been placed, accepted and dispatched. Most deliveries will require an adult signature. All parcels sent via courier include the latest text and email notification service free of charge.
If you have received the dispatch confirmation with tracking, and have not received your goods within the expected time frame please we will be able to assist track the order should you so wish. If it is not possible to sign for the delivery a card will be left by the driver highlighting re-delivery details.
Some larger or specialist items may be delivered directly from our supplier on a direct to site basis. Delivery terms and conditions for directs will be set by the supplier that is dispatching the goods. In any circumstance where a specific delivery method, date and time, has been provided and a signature is not available upon delivery a re-delivery fee may be applicable. Please contact us as a matter of urgency if you are not available to take delivery and we will be able to re-schedule.
In making deliveries, we must comply with health and safety regulations, and we reserve the right to deliver heavy or large items to kerbside only. Delivery addresses must be accessible. We cannot accept liability for any loss or damage to the goods once they have been off loaded from the delivery vehicle, in accordance with your delivery instructions.